Director, Security & Risk Client Experience Operations - Remote

Overview

The Director, Security & Risk CXO will lead a high-performing team focused on fraud prevention, risk management, and enhancing the client experience at Wealthsimple.

In Short

• Lead operational teams in fraud investigations, card disputes, and collections.
• Build and optimize workflows for efficiency and accuracy.
• Drive performance outcomes related to customer satisfaction and fraud loss recovery.
• Collaborate with Product, Engineering, and Compliance teams.
• Represent Wealthsimple in industry councils and working groups.
• Coach and develop a diverse team fostering collaboration and trust.

Requirements

• 5+ years of experience in large-scale fraud operations.
• Strong foundation in lean and Six Sigma methodologies.
• Ability to balance client experience with risk management.
• Data-driven approach to uncover insights and measure success.
• Strong communication skills tailored to various audiences.
• Collaborative mindset with a focus on aligning stakeholders.

Benefits

• Impact-driven work environment.
• Opportunities for learning and growth.
• Encouragement of simplicity in problem-solving.
• Mentorship opportunities.
• Exposure to new technologies and innovative ideas.