Customer Support Specialist - Remote

Overview

The Customer Support Specialist will be responsible for curating a phenomenal customer experience via multiple channels of support, including live chat, to empower small business owners in managing their finances.

In Short

• Join a mission-driven Customer Success team.
• Empower small business owners through exceptional support.
• Provide support via live chat and other channels.
• Forge emotional connections with customers.
• Transform customer support into a special experience.
• Work collaboratively with the Customer Support Team Lead.
• Be empathetic, hard-working, and solutions-oriented.
• Help customers feel confident and supported.
• Contribute to a positive company culture.
• Be part of a team that champions entrepreneurs.

Requirements

• Strong communication skills.
• Experience in customer support or related field.
• Ability to work in a fast-paced environment.
• Empathy and a customer-first mindset.
• Problem-solving skills.
• Ability to work collaboratively in a team.
• Familiarity with financial management solutions is a plus.
• Willingness to learn and adapt.
• Availability for full-time work.
• Comfortable using multiple support channels.

Benefits

• Opportunity to make a real impact on small businesses.
• Supportive team environment.
• Career growth opportunities.
• Comprehensive training and onboarding.
• Flexible work environment.
• Health and wellness benefits.
• Work-life balance initiatives.
• Employee recognition programs.
• Access to financial management tools.
• Inclusive company culture.