IT Project Manager - End User Support - Remote

Overview

Our client is seeking a highly organized and motivated Project Manager to lead their IT User Support team. The ideal candidate will be responsible for overseeing projects that enhance user support services, ensuring that their IT support operations run smoothly and efficiently.

In Short

• Lead IT User Support team projects.
• Develop and manage project plans.
• Define project scope and deliverables.
• Monitor project progress.
• Assign tasks and responsibilities.
• Serve as primary contact for stakeholders.
• Facilitate regular team meetings.
• Identify process improvement opportunities.
• Implement best practices for service delivery.
• Maintain project documentation.

Requirements

• Bachelor's degree in IT or related field.
• 10+ years of IT experience.
• 5+ years as a Project Manager.
• Proficient in Applied Systems or Vertafore products.
• Strong understanding of IT support processes.
• Excellent organizational skills.
• Strong leadership and communication skills.
• Proficiency in project management tools.
• PMP certification is a plus.

Benefits

• Opportunity to work remotely.
• Collaborative work environment.
• Professional development opportunities.
• Equal opportunity employer.