Senior Specialist, Workforce Planning - Remote

Overview

As a Senior Specialist in Workforce Planning at Walmart, you will leverage your analytical skills to impact operational efficiency and improve service delivery for millions of customers.

In Short

• Analyze trends and generate reports to support workforce planning.
• Collaborate with cross-functional teams to enhance operational efficiency.
• Assist in resolving scheduling and attendance issues.
• Evaluate performance metrics and provide actionable insights.
• Support the implementation of business solutions through stakeholder engagement.
• Demonstrate compliance with company policies and integrity standards.
• Utilize workforce management tools for staffing forecasts.
• Communicate effectively with associates regarding attendance procedures.
• Proactively identify improvement opportunities based on data analysis.
• Align work schedule with standard business hours.

Requirements

• 1-3 years of experience in Customer Service.
• 1-3 years of experience in a Contact Center environment.
• Basic proficiency in Microsoft Office, especially Excel.
• Associate’s degree in Analytics, Statistics, or related field.
• 1 year of experience in data analysis or related area.
• Foundational analytical skills.

Benefits

• Opportunity for personal and professional growth.
• Supportive work culture valuing diversity and inclusion.
• Work remotely while contributing to a major retail organization.
• Engage in meaningful work that impacts customer service.
• Collaborate with talented professionals across various functions.