Live Chat Agent - Remote

Posted 19 hours ago

Customer Service

Full Time

Worldwide

Overview

As a Live Chat Agent for Kovix, you will play a vital role in ensuring our users receive fast, friendly and accurate support. You will be the face of Kovix to our community, helping creators get the most out of the platform and resolving issues with professionalism and care.

In Short

Respond to live chat enquiries in a timely and professional manner
Assist users with account setup, invoice creation and payment queries
Guide users through Kovix features including line items, AI tools and Pro plan functionality
Escalate complex or unresolved issues to the appropriate team member
Identify and troubleshoot common platform issues reported by users
Maintain a positive, welcoming tone that reflects our People First value
Stay up to date with Kovix features, updates and policies
Gather user feedback and relay it to the wider team

Requirements

Fluent written English and ability to communicate clearly in a live chat environment
A reliable internet connection, a PC or laptop
Ability to commit to an agreed weekly schedule
Good understanding of Roblox and the creator community
Comfortable working independently as part of a remote team
Previous experience in customer support or live chat is desirable but not essential
Familiarity with Kovix, Google or UK GDPR principles would be an advantage
Willingness to uphold core values and conduct professionally

Benefits

Complimentary Kovix PRO plan with full access to platform features
Eligibility for profit sharing scheme
Surprise company gifts to show appreciation
Opportunity to empower the Roblox creator community

VYLIX Group

VYLIX Group is a forward-thinking organization dedicated to empowering creators, particularly within the Roblox community, through innovative solutions like Kovix. With a strong commitment to core values such as 'People First', 'Better United', 'Think Big', and 'Truly Green', VYLIX Group fosters a collaborative and sustainable work environment. The company prioritizes the needs of its users and team members, ensuring that every decision is made with their best interests in mind. As a remote, community-driven team, VYLIX Group is focused on providing accessible professional tools for creators, while also valuing the contributions of its employees through benefits like profit sharing and recognition initiatives.

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