Remote Otter LogoRemoteOtter

Live Chat Agent - Remote

Posted 11 hours ago
Customer Service
Full Time
Philippines

Overview

We are looking for a responsive and empathetic Live Chat Agent to support our customers through our live chat platform. Speed, accuracy, and warmth are the hallmarks of success in this role.

In Short

  • Handle multiple simultaneous live chat conversations.
  • Resolve common customer issues quickly and accurately.
  • Escalate complex queries to the appropriate team.
  • Maintain customer satisfaction scores above target.
  • Update tickets and records after each interaction.

Requirements

  • 1+ years of live chat or customer service experience.
  • Fast, accurate typing skills (50+ WPM preferred).
  • Able to multitask across several conversations.
  • Clear and friendly written communication.
  • Reliable home working setup with stable internet.

Benefits

  • Work from the comfort of your home.
  • Flexible work hours.
  • Opportunity to develop customer service skills.
  • Supportive team environment.
Remote World logo

Remote World

Remote World is a fully remote company dedicated to providing exceptional HR support services. With a focus on operational excellence, Remote World emphasizes the importance of maintaining accurate employee records, efficient onboarding processes, and compliance with legal standards. The company values detail-oriented individuals who thrive in a structured environment and are committed to upholding the integrity of HR data. Remote World offers a supportive work culture with various employee incentives, including bonuses and raffles, making it an attractive workplace for HR professionals.

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