VP of Customer Success - Remote

Posted 6 hours ago

Sales / Business

Full Time

USA

$170K - $190K/year

Customer Success

Pharmacy Benefit Management

Relationship Management

Overview

The VP of Customer Success will lead the customer success team at VIVIO Health, focusing on enhancing customer satisfaction and improving operational efficiency.

In Short

Lead the customer success team and strategy.
Enhance customer satisfaction and experience.
Implement seamless customer onboarding processes.
Develop long-term relationships with clients.
Manage customer issues and escalations proactively.
Collaborate with internal stakeholders across various functions.
Utilize data analytics to drive performance.
Travel for team meetings and customer visits (25%+).
Work in a fast-paced, dynamic environment.
Drive meaningful change in healthcare delivery.

Requirements

Bachelor's degree in business administration or related field; MBA preferred.
10+ years in a senior Customer Success role.
Experience in Pharmacy Benefit Management (PBM).
Strong leadership and cross-functional team management skills.
Exceptional presentation and storytelling abilities.
Proven ability to influence stakeholders.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
High attention to detail and project management skills.
Mission-driven and motivated to impact healthcare.

Benefits

Base salary of $170K-$190K.
Annual bonus eligibility.
Comprehensive benefits package including medical, dental, and vision.
Life insurance and stock options.
401(k) with company match.
Paid time off (PTO).

VIVIO Health

VIVIO Health is a Public Benefit Corporation dedicated to transforming the pharmacy benefit management landscape through innovative data and technology solutions. Since its inception in 2016, VIVIO has focused on delivering superior health outcomes for individuals while simultaneously reducing pharmacy benefit costs for self-insured employers and health plans. With a mission to revolutionize drug therapy management, VIVIO Health employs an evidence-based, data-driven approach that emphasizes member advocacy, comprehensive therapy management, and effective communication. The company fosters a dynamic and collaborative work environment, offering opportunities for employees to make a meaningful impact in the healthcare sector.

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