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Player Operations Specialist - Remote

Posted 3 days ago
Customer Service
Full Time
South Africa

Overview

As a Player Operations Specialist, you will play a crucial role in enhancing customer experiences and developing effective support strategies while ensuring operational efficiency.

In Short

  • Contribute to customer support operations evolution.
  • Shape future strategies for customer support and payments.
  • Identify trends and recommend innovative solutions.
  • Oversee daily customer support activities.
  • Implement support processes to improve customer satisfaction.
  • Establish best practices for sensitive case handling.
  • Monitor transaction data for fraud prevention.
  • Work closely with internal teams for seamless operations.
  • Ensure effective communication across departments.

Requirements

  • Experience in customer support or operations management.
  • Strong analytical skills for fraud detection.
  • Ability to collaborate across functions.
  • Excellent communication skills.
  • Proven ability to improve processes and strategies.

Benefits

  • Opportunity to shape customer support strategies.
  • Work in a dynamic and fast-paced environment.
  • Be part of a growing team with a global reach.
VirtuHire logo

VirtuHire

VirtuHire is a forward-thinking company dedicated to connecting businesses with South Africa's elite remote talent. By offering no-recruitment-fee hiring solutions and acting as the Employer of Record (EOR), VirtuHire streamlines the entire talent acquisition process, including sourcing, onboarding, payroll, and administrative management. The company enables organizations to scale efficiently while significantly reducing operational costs, providing access to a highly skilled and diverse workforce tailored to meet specific business needs. With a focus on delivering a seamless experience for both companies and remote talent, VirtuHire is committed to excellence in telecommunications operations and management.

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