The Senior Analyst will define and support telecommunications services for the business sector, balancing maintenance of solutions with new projects while focusing on automation.

In Short

Responsible for planning and standardizing all equipment and infrastructure for managed services.
Participate in the architecture setup of new services and upgrades.
Support ongoing infrastructure and network equipment needs.
Optimize availability and reliability of managed services.
Collaborate with manufacturers and partners for new technology implementations.
Develop and standardize new products and features.
Assist in resolving complex technical issues.
Participate in 24/7 level 3 support rotation.
Establish technical standards and training materials.
Involve in automation efforts for managed services.

Requirements

Bachelor's degree in Electrical Engineering or Computer Science with a specialization in Telecommunications.
5 years of experience in a similar role.
Experience with Juniper and Fortinet technologies.
Proven experience in resolving complex bugs in telecommunications and security equipment.
Experience in a connectivity service provider or managed services environment.
Experience with public and private cloud solutions.
Experience with project management tools like Jira.
Bilingual (French/English).
Certifications from MEF, cloud providers, and manufacturers are a plus.
Experience in network automation with tools like Ansible and Python is a plus.

Benefits

Comprehensive health insurance based on your needs.
Collective retirement plan.
Discounts on Vidéotron services up to 80%.
Flexible hours with a 4.5-day workweek option.
Ability to purchase up to 2 additional weeks of vacation.
Wellness program promoting physical, psychological, financial, and social health.
Employee assistance program for you and your family.
Opportunity to work on impactful projects.
Career development opportunities within the company.
Engagement in supporting community organizations.