Operations Fulfillment Specialist - Remote

Overview

The Operations Fulfillment Specialist will work closely with the Operations Team to manage ticket supply chain logistics, providing support to Members and Customers through various channels.

In Short

• Handle ticket fulfillment processes across multiple marketplaces.
• Understand and apply ticketing policies to orders.
• Maintain knowledge of in-house tools and inventory management.
• Support customers in purchasing and fulfillment processes.
• Efficiently manage communications in a fast-paced environment.
• Assist Members with a variety of support requests.
• Collaborate with internal teams for escalated requests.
• Build trusting relationships with Members.
• Follow up on client requests for resolution.
• Exceed quality service standards.

Requirements

• Experience in a consumer-facing role.
• Professional demeanor and appearance.
• Excellent organizational skills.
• Availability to work nights, weekends, and holidays.
• Comfortable in a fully remote environment.
• Strong judgment and discretion in relationships.
• Ability to manage high-pressure situations.
• Self-discipline and commitment to confidentiality.
• Good decision-making skills.
• Strong communication and active listening skills.
• Adept at time management and task prioritization.
• Problem identification and solution skills.
• Knowledge of ticketing markets preferred.
• Proficiency in ticketing systems is a plus.

Benefits

• Equal opportunity employer.
• Commitment to diversity and inclusion.