Analytical Instruments Field Service Engineer - Remote

Overview

The Field Service Engineer (FSE) will provide routine to complex field service support for analytical instruments at customer sites, predominantly within Northern Illinois and surrounding states, requiring a technical background and strong customer service skills.

In Short

• Provide maintenance, verification, validation, repair, and calibration of TOC analytical instruments.
• Plan and schedule customer services, including travel coordination.
• Respond to customer calls and service requests.
• Document service activities and maintain inventory.
• Collaborate with sales for upsell opportunities.
• Ensure compliance with safety and EHS policies.
• Travel 70% of the time to customer sites.
• Work independently and manage multiple priorities.
• Communicate effectively with clients and team members.
• Perform tasks in various environments including labs and industrial sites.

Requirements

• Associate degree in Science, Technical, or Engineering discipline.
• 3 years of experience in ultra-pure water applications or analytical instrumentation.
• Strong technical and problem-solving skills.
• Ability to prioritize tasks and manage time effectively.
• Proficiency in using hand tools and analytical instruments.
• Excellent verbal and written communication skills.
• Self-motivated with minimal oversight.
• Ability to travel and work flexible hours.
• General knowledge of electrical equipment and safety.
• Manual dexterity and physical capability to perform job tasks.

Benefits

• Medical, Dental, & Vision Insurance starting Day 1.
• Life Insurance and Disability Insurance.
• Paid Time Off and Holidays.
• Parental Leave.
• 401(k) Plan with matching contributions.
• Flexible Spending & Health Saving Accounts.
• Tuition Reimbursement.
• Competitive compensation based on market conditions.
• Diversity and inclusion commitment.
• Equal opportunity workplace.