Insurance Claims Practice Leader - Remote

Overview

We are seeking an extraordinary claims specialist to lead our insurance claims practice, ensuring exceptional claims handling and customer satisfaction.

In Short

• Lead the development of an outstanding claims proposition.
• Manage relationships with external claims handlers.
• Make technical decisions on claims referrals.
• Conduct audits of claims handler performance.
• Analyze customer dashboards and claims data.
• Collaborate with colleagues across the business.
• Develop and refresh claims practices.
• Provide insights on customer claim experiences.
• Work in a hybrid environment with occasional travel.
• Report directly to the CEO.

Requirements

• Expertise in insurance claims or loss adjusting.
• Strong understanding of the UK insurance market.
• Experience managing external claims relationships.
• Ability to assess and manage technical claims.
• Customer-focused with a knack for improvement.
• Strong analytical skills with a passion for data.
• Ability to work independently and in a team.
• Comfortable in fast-paced environments.
• Excellent communication skills.
• Collaborative and empathetic approach.

Benefits

• Industry benchmarked salary.
• Share options and savings schemes.
• Hybrid working flexibility.
• Electric car salary sacrifice scheme.
• Discounts on services and rewards.
• Pension scheme with matched contributions.
• Family-friendly policies.
• Discounted private health insurance.
• Career development opportunities.
• Inclusive work environment.