Client Service Representative - Remote

Overview

The Client Service Representative role involves providing Level 1 telephone support to external clients, ensuring high levels of customer satisfaction, and effectively communicating about genomics testing services.

In Short

• Provide Level 1 telephone support to clients.
• Develop understanding of genomics testing services.
• Ensure high levels of customer service and satisfaction.
• Respond to requests related to specimen requirements and collection guidelines.
• Monitor and respond to client internet requests.
• Work collaboratively in a team environment.
• Communicate effectively with patients and healthcare professionals.
• Perform other tasks as requested by the Supervisor of Client Services.

Requirements

• Bachelor’s degree (science background preferred).
• Knowledge of basic genetic concepts and terminology.
• Proficiency in Microsoft Office.
• Strong organizational skills and attention to detail.
• Excellent oral and written communication skills.
• Self-motivation and ability to work independently.
• Skilled in prioritization and multitasking.
• Previous experience in a healthcare or laboratory setting preferred.

Benefits

• Opportunity to work in a collaborative environment.
• Engagement in meaningful work that contributes to health solutions.
• Access to a global team of over 11,000 colleagues.