Patient Portal Service Desk Agent I - Remote

Overview

The Portal Service Desk Agent is responsible for providing day-to-day technical support to employees for a range of hardware and software related systems, ensuring excellent customer service and timely resolution of technical issues.

In Short

• Provide excellent customer service and technical support.
• Respond to end users' needs and diagnose issues.
• Utilize remote applications for troubleshooting.
• Document requests and incidents accurately in ticketing systems.
• Adhere to policies such as HIPAA.
• Participate in team meetings and corporate initiatives.
• Work independently and in a team environment.
• Strong attention to detail and organizational skills.
• Ability to work nights and weekends as needed.
• Willingness to travel up to 5% of the time.

Requirements

• Excellent communication skills, both written and verbal.
• Proficient in English; Spanish is a plus.
• Enjoy working with technology and learn new software quickly.
• Strong typing skills.
• Ability to apply problem-solving skills to repetitive tasks.
• Must demonstrate and embody Nordic’s maxims.

Benefits

• Supportive and inclusive work environment.
• Opportunity to make a difference in healthcare.
• Ranked as a best place to work by multiple publications.
• Commitment to diversity and equal opportunity.