Portal Service Desk Agent II - Remote

Overview

This position offers the opportunity to provide vital support to healthcare patients by troubleshooting and resolving issues related to electronic health record (EHR) portals.

In Short

• Respond to patient inquiries via calls, emails, and in-baskets.
• Troubleshoot problems related to portal workflows, scheduling, billing, and virtual visits.
• Guide patients through software installations and virtual meeting preparations.
• Strive for First Contact Resolution by diagnosing issues.
• Serve as a mentor and escalation point for junior team members.
• Maintain professionalism in high-pressure situations.
• Adhere to HIPAA and client policies.
• Participate in team meetings and improvement initiatives.

Requirements

• Experience in customer service, preferably in healthcare.
• Technical proficiency with EHR systems.
• Strong communication skills.
• Ability to work flexible hours.
• Mentorship experience is a plus.

Benefits

• Work remotely from the United States.
• Opportunity to support healthcare patients.
• Dynamic work environment.
• Flexible scheduling options.
• Collaborative team culture.