Operations Support Lead - Remote

Overview

As an Operations Support Lead at Oura, you will empower individuals by enhancing operational efficiency and member experience through effective leadership and best practices.

In Short

• Define and evolve best-practice approaches for Operations Support.
• Lead complex, cross-functional initiatives with clear work plans.
• Create executive-ready narratives and decision briefs.
• Use dashboards for advanced analytics and data visualization.
• Analyze operational changes and propose solutions.
• Serve as a domain expert for senior leadership and partners.
• Network with partners to influence outcomes and accelerate improvements.

Requirements

• 5+ years in customer service or operations environments.
• Experience leading cross-functional initiatives with measurable outcomes.
• Ability to craft narratives influencing stakeholders.
• Proficiency in data aggregation and visualization tools.
• Experience in representing domains in leadership forums.
• Ability to define methods and coordinate activities for outcomes.

Benefits

• Competitive salary and equity packages.
• Health, dental, vision insurance, and mental health resources.
• An Oura Ring and employee discounts.
• 20 days PTO plus 13 holidays and 8 wellness days.
• Paid sick leave and parental leave.