Spanish Speaking M365 Proactive Copilot Ambassador - Remote

Overview

One of Upwork's largest clients, an American multinational technology company, is in search of a Spanish Speaking M365 Proactive Copilot Ambassador with strong communication skills and knowledge on M365 Copilot and technologies.

The Proactive Copilot Ambassador will utilize their expertise in Microsoft 365 products and services to provide technical support and advise customers by helping them gain the most from their M365 subscriptions.

In Short

• Contact customers to understand reasons behind purchasing Copilot.
• Identify questions the customer might have related to Copilot usage.
• Educate customers on the use of Copilot in different M365 products and services.
• Advise customers on subscription plans and features.
• Keep up-to-date with updates and enhancements to Microsoft 365 and Copilot.
• Document technical issues and solutions.
• Collaborate with technical support engineers to resolve complex issues.

Requirements

• Strong command of the English language.
• Superior communication skills including active listening.
• Knowledge on M365 technologies especially Copilot.
• Experience with O365 web applications.
• Excellent problem-solving skills.
• Strong interpersonal skills.
• Persuasion skills are a plus.
• A positive attitude and ability to build relationships with clients.
• Ability to speak a second language may be advantageous.

Benefits

• Work with a leading technology company.
• Collaborate with subject matter experts.
• Be part of innovation and customer satisfaction efforts.