Dutch Speaking M365 Proactive Copilot Ambassador - Remote

Overview

One of Upwork's largest clients, an American multinational technology company, is in search of a Dutch Speaking M365 Proactive Copilot Ambassador with strong communication skills and knowledge on M365 Copilot and technologies.

The Proactive Copilot Ambassador will utilize their expertise in Microsoft 365 products and services to provide technical support and advise customers by helping them gain the most from their M365 subscriptions.

The Ambassador will have excellent native or bilingual English speaking, listening and chat skills in order to communicate with customers and should be available immediately.

Deliverables will involve proactively reaching out to customers purchasing a Copilot subscription. This outreach aims to understand the reasons behind the purchase, guide them through Copilot features in M365 products according to their business needs, gather insights on their experience using Copilot, and address any potential concerns or issues they might be facing with Copilot’s features.

The Ambassador will proactively work closely with customers to understand their usage needs, identify opportunities to increase workload, and provide tailored solutions to enhance their overall experience with Copilot.

The initial customer contact is made via email, with the goal of converting this initial interaction into a phone call. All technical and business-related dialogue is conducted during this call, where the Ambassadors engage in a personalized dialogue with customers to identify their business and technical needs and advise them on the best architecture and product-workloads to suit their requirements.

In Short

• Contacting customers to understand reasons behind purchasing Copilot.
• Identifying questions the customer might have related to Copilot usage.
• Educate customers on the use of Copilot in different M365 products and services.
• Advise customers on subscription plans and features available.
• Keep up-to-date with the latest updates and enhancements to Microsoft 365 and Copilot.
• Document technical issues and solutions in a knowledge base.
• Collaborate with technical support engineers and cross-functional partners.

Requirements

• Strong command of the English and Dutch languages.
• Superior communication skills including active listening.
• Knowledge on M365 technologies (Exchange, SharePoint, Teams, etc.).
• Experience with O365 web applications and feature sets.
• Excellent problem-solving skills.
• Strong interpersonal skills.
• Persuasion skills are a plus.
• A positive attitude and the ability to build relationships with clients.
• Ability to speak a second language may be advantageous.

Benefits

• Collaborate with subject matter experts and the team.
• Be a part of innovation and customer satisfaction.
• Work with a large organization.