Microsoft Teams Phone Consultant - Remote

Overview

As a Microsoft Teams Phone Consultant, you will provide support and consultancy to customers and SMB companies using Microsoft Teams Phone services, assisting with configuration, troubleshooting, and customer feedback.

In Short

• Answer incoming requests for Microsoft Teams Phone assistance.
• Identify root causes of issues and provide solutions.
• Explain features and benefits of Microsoft Teams Phone Service.
• Escalate complex issues to appropriate teams.
• Document case details and actions taken.
• Follow up with customers for satisfaction and feedback.

Requirements

• Understanding of phone operating systems (Android, iOS).
• Experience with setup and configuration of Microsoft Teams.
• Familiarity with Microsoft Teams software features.
• Strong understanding of networking concepts.
• Ability to troubleshoot and debug common app issues.
• Strong communication and customer support skills.
• At least one year of phone-based technical support experience.
• Fluency in English; knowledge of other languages is a plus.

Benefits

• Work as a freelancer with flexible hours.
• Support for USA and Canada customers.
• Competitive pay.
• Remote work opportunity.