Microsoft Teams Phone Consultant - Remote

Overview

As a Microsoft Teams Phone Consultant, you will provide support and consultancy to customers and SMB companies that use the Microsoft Teams Phone services, helping them configure services and troubleshoot issues.

In Short

• Provide support for Microsoft Teams app on phones.
• Troubleshoot and resolve customer issues.
• Guide customers through app features and functionalities.
• Document case details and follow up with customers.
• Escalate complex issues to appropriate teams.
• Work with customers in USA and Canada.
• Freelance position with competitive pay.
• Remote work opportunity.
• Fluency in English required; other languages a plus.
• Experience with Microsoft Teams preferred.

Requirements

• Understanding of phone operating systems (Android, iOS).
• Experience with setup and configuration of Microsoft Teams.
• Familiarity with Microsoft Teams software features.
• Strong networking knowledge.
• Ability to troubleshoot and debug issues.
• Excellent customer support and communication skills.
• At least one year of phone-based technical support experience.
• Fluency in English; knowledge of French or Spanish is a plus.

Benefits

• Work with a Fortune 500 client.
• Competitive pay.
• Remote work flexibility.
• Confidentiality of information according to EEO guidelines.