M365 Technical Advisor - Remote

Overview

The M365 Technical Advisor will provide technical support and advice to customers using Microsoft 365, helping them maximize their subscriptions and transition to perpetual licenses.

In Short

• Provide technical support for Microsoft 365 subscriptions.
• Respond to technical advisory and implementation questions via chat and phone.
• Utilize troubleshooting knowledge to resolve customer issues.
• Assist customers in understanding and using M365 features.
• Help customers transition from trial to perpetual subscriptions.
• Must have a conducive work environment with high-speed internet.
• Device requirements include Windows 10 Pro and specific hardware specs.
• Strong consultative skills in a Microsoft 365 environment are necessary.
• Experience with Microsoft migrations is preferred.
• Remote work opportunity with flexible hours.

Requirements

• Experience in advisory or technical implementation roles.
• Strong knowledge of Microsoft 365 technical architecture.
• Familiarity with technical support processes.
• Certifications such as MVPs, MCTs, MCSAs, MCSEs are a plus.
• Ability to work independently and manage time effectively.
• Excellent communication skills.
• Ability to build relationships with customers and partners.
• Must meet specific device and internet requirements.
• Background noise canceling headset is required.
• Webcam capability is necessary for remote work.

Benefits

• Opportunity to work with a Fortune 500 client.
• Competitive pay offered.
• Flexible remote work environment.
• Chance to enhance technical skills in a leading technology platform.
• Work with a diverse team of professionals.