M365 Business Advisor (Portuguese) - Remote

Overview

The M365 Business Advisor will provide technical support and consultancy for Microsoft 365 products, assisting customers in optimizing their use of the platform.

In Short

• Provide technical support for Microsoft 365 via phone, email, or chat.
• Assist customers in understanding and utilizing Microsoft 365 workloads.
• Troubleshoot connectivity and application issues.
• Guide customers through subscription plans and upgrades.
• Educate customers on best practices for productivity.
• Document solutions in a knowledge base.
• Collaborate with technical support teams.
• Maintain knowledge of Microsoft 365 updates.
• Help customers evaluate subscription benefits.
• Work with a focus on customer satisfaction and support.

Requirements

• Fluency in Portuguese.
• 2+ years of experience with Microsoft 365.
• Strong understanding of Microsoft 365 workloads.
• Experience in technical support or consultancy.
• Ability to troubleshoot and resolve technical issues.
• Strong communication skills.
• Computer and network requirements as specified.
• Willingness to undergo background checks.
• Ability to work independently.
• Commitment to community and diversity activities.

Benefits

• Opportunity to work with a leading technology company.
• Flexible working arrangements.
• Engagement in community and social good initiatives.
• Access to professional development opportunities.
• Collaboration with diverse teams.