English Speaking M365 Administrator - Remote

Overview

An overview paragraph about the job

In Short

• Handle tickets through phone, emails, and chat related to M365 applications.
• Take new cases and follow up on all active cases.
• Document cases and ensure escalated cases are getting traction.
• Check mailbox for updates and previous cases.
• Attend weekly meetings with Team Lead.
• Participate in workshops and Q&A sessions.
• Update all trackers requested by Team Leads.
• Work on various IT ticket needs related to M365.

Requirements

• Highly innovative and solution-oriented.
• Experience with Exchange Online and SharePoint Online.
• Managing and troubleshooting Skype for Business, Teams, and OneDrive.
• Experience with AD Connect setup and configuration.
• Knowledge of DNS and ADFS.
• Basic knowledge of PowerShell.
• Ability to deploy apps in Microsoft 365 environment.
• High level of English fluency and professionalism.

Benefits

• Work with a large multinational technology company.
• Collaborate with subject matter experts.
• Be part of innovation and customer satisfaction.