English Speaking M365 Administrator - Remote

Overview

One of Upwork's largest clients, an American multinational technology company, is in search of an M365 Administrator. In this role, you will be required to handle tickets that come in through phone, emails and chat. The IT ticket needs will vary depending upon the request; they typically include questions surrounding the admin’s knowledge of the M365 web application, registering and buying domains, downloading and installing Office, and using the M365 feature set.

In Short

• Take new cases and follow up on all active cases
• Case documentation
• Ensure escalated cases are getting traction
• Check mailbox to ensure that previous cases are not reopened
• Attend weekly meetings with a Team Lead
• Participate in workshops and Q&A sessions
• Update all trackers requested by the Team Leads

Requirements

• Must be highly innovative and solution-oriented
• Experience on Exchange Online
• Experience on SharePoint Online
• Managing and troubleshooting Skype for Business Online, Teams and OneDrive
• Experience with DirectSyn (AD Connect) setup and configuration
• Experience with DNS setup
• Knowledge on ADFS
• Basic knowledge on PowerShell
• Ability to deploy apps on Microsoft 365
• A high level of English fluency and professionalism

Benefits

• Collaborate with subject matter experts
• Be a part of innovation and customer satisfaction