Chinese speaking M365 Technical Advisor - Remote

Overview

We are seeking a skilled and experienced Microsoft 365 Technical Support Advisor – Engineer to gather insights, detect bugs and feature improvements and create guidelines and readiness for new products.

In Short

• Track information on DfM and ADO (Azure DevOps) and manage customer cases based on their severity.
• Handle critical cases with 24x7 monitoring, working closely with a team of engineers.
• Drive customer satisfaction and insights, making them our key performance indicators.
• Gather insights, identify bugs, propose feature improvements, and contribute to guidelines, wiki links, FAQs, and readiness documentation for new products.
• Provide top-notch technical support and advice to customers using the New Product Playbook.

Requirements

• Strong technical expertise in Microsoft 365 identity, including licensing, group management, MDM strategies, Hybrid Azure AD, AD Premium, and EMS features.
• Deep understanding of Graph and security fundamentals.
• Ability to effectively communicate and collaborate with Premier, S500, and VIP customers.
• Experience working with Microsoft stakeholders, TA, and CSAM.
• Experience in Case handling with experience in DFM.
• Ability to work as a Quality evaluator and provide soft skills training.
• Analytical thinker and problem solver.
• Excellent communication and collaboration skills.

Benefits

• Collaborate with subject matter experts and the team to ensure timely and effective case resolution.
• Be a part of innovation and customer satisfaction to various large organizations.
• Work with a fortune 500 company.
• Join a community of passionate technical experts.
• Work with futuristic M365 products.