Patient Account Specialist - Customer Support - Remote

Overview

Upstream Rehabilitation is looking for a Remote Patient Account Specialist to join our team, providing assistance to patients with billing, insurance, and other inquiries in a supportive environment.

In Short

• Answer inbound patient calls in a high-volume call center environment.
• Assist with billing questions and escalate unresolved issues.
• Process payments and set up payment plans.
• Communicate effectively to resolve billing concerns.
• Build rapport by being courteous and friendly.
• Maintain professional relationships representing the clinic and physician positively.
• Refer complex calls to the team lead or manager.
• Manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite or similar applications.
• High school diploma or equivalent experience required.

Requirements

• Exceptional communication skills, both oral and written.
• Strong active listening and attention to detail.
• Self-motivated with the ability to stay on task.
• Must have a quiet, distraction-free workspace that meets HIPAA standards.
• High-volume call center experience and/or medical billing experience is a plus.
• Healthcare industry experience is desirable.

Benefits

• Annual paid Charity Day.
• 100% employer paid medical health insurance premium option available.
• Dental and Vision insurance.
• 401(k) with company match.
• Generous PTO and paid holidays.
• Supportive team and leadership invested in your success.