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Senior Telephony Developer - Remote

Posted 6 weeks ago
Software Development
Full Time
USA
$143,700 - $198,700 USD/year

Overview

As a Senior Telephony Developer at Upstart, you will be responsible for supporting our telephony contact center strategies and partnering with various teams to improve telecommunication efforts.

In Short

  • Own telephony platform configuration and execution.
  • Leverage Telephony Platform APIs for automation.
  • Partner with stakeholders to operationalize telephony strategies.
  • Monitor and improve performance and experience.
  • Deliver omnichannel roadmap initiatives.
  • Create and maintain telephony documentation.

Requirements

  • 5+ years of experience in telephony platform configuration.
  • Ability to execute in a fast-paced environment.
  • Knowledge of FDCPA, TCPA, CAN-SPAM regulations.
  • Experience with collections systems like Katabat.
  • Hands-on contact center experience including metrics and IVR design.

Benefits

  • Competitive compensation package.
  • Comprehensive medical, dental, and vision coverage.
  • 401(k) with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Generous leave policies.
  • Wellness and ergonomic reimbursement programs.
  • Social activities and team events.
Upstart logo

Upstart

Upstart is a pioneering AI lending marketplace that collaborates with banks and credit unions to enhance access to affordable credit. By utilizing its AI-driven platform, Upstart enables financial institutions to achieve higher approval rates and lower loss rates across diverse demographics, while providing a seamless digital-first lending experience. With a significant portion of loans approved instantly and fully automated, Upstart is committed to its mission of facilitating effortless credit access based on true risk assessment. The company operates primarily in a remote capacity, allowing employees to work from anywhere in the U.S., while also maintaining offices in San Mateo, California; Columbus, Ohio; and Austin, Texas. Upstart values diversity and inclusion, striving to improve credit access for underrepresented communities.

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