Physician Support Representative III - Remote

Overview

The Physician Support Representative III plays a vital role in supporting clinical, educational, and academic programs at the University of Rochester by managing provider schedules, coordinating patient care, and performing complex administrative tasks.

In Short

• Perform complex secretarial and administrative duties.
• Manage provider calendars and optimize scheduling.
• Coordinate patient care and information support.
• Handle referrals and prior authorizations with insurance companies.
• Compose and edit correspondence related to denied claims.
• Research medical records for requested information.
• Negotiate surgical/procedure schedules with operating room staff.
• Order necessary surgical equipment and medications.
• Ensure patient education and follow-up details are communicated.
• Act as the main point of contact for patients pre and post-operative.

Requirements

• High School diploma and 2 years of relevant experience required.
• Experience with medical terminology and scheduling software preferred.
• Strong customer relations skills required.
• Ability to manage multiple tasks in a fast-paced environment.
• Excellent communication skills.
• Proficiency in electronic medical records.
• Strong organizational skills.
• Ability to prioritize and manage competing demands.

Benefits

• Competitive salary within the compensation range.
• Opportunities for professional growth and development.
• Inclusive and welcoming work culture.
• Comprehensive health benefits.
• Retirement savings plan.
• Work-life balance initiatives.
• Support for diversity, equity, and inclusion.