Call Center Representative II - Remote

Overview

The Call Center Representative II position at the University of Rochester involves providing communication support services to patients, handling inquiries, and ensuring optimal patient access.

In Short

• Full-time position with 40 scheduled hours per week.
• Handles a large volume of inbound inquiries via phone and email.
• Provides technical support and patient registration services.
• Resolves patient access issues and escalates when necessary.
• Utilizes Electronic Medical Records for patient information.
• Independently initiates outbound communications for patient scheduling.
• Monitors appointment schedules and provides feedback for efficiency.
• Participates in training sessions to adhere to communication protocols.
• Maintains confidentiality of sensitive information.
• Contributes to a welcoming and inclusive workplace culture.

Requirements

• High School Diploma required.
• 1 year of customer service experience required.
• Strong communication skills.
• Ability to handle confidential information.
• Experience with Electronic Medical Records preferred.
• Problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment.
• Familiarity with medical terminology is a plus.
• Commitment to fostering an inclusive culture.
• Willingness to participate in ongoing training and development.

Benefits

• Competitive salary within the stated range.
• Comprehensive health benefits.
• Opportunities for professional development.
• Supportive and inclusive work environment.
• Access to university resources and facilities.
• Flexible scheduling options.
• Employee assistance programs.
• Retirement savings plans.
• Paid time off and holidays.
• Commitment to work-life balance.