Associate Director, Operations - Remote

Overview

The Associate Director of Operations is responsible for the strategic oversight and daily management of the Student Account Operations team in the Office of the Bursar, ensuring efficient and accurate processing of student financial transactions.

In Short

• Oversee student billing, external charges, payments, and refunds.
• Manage all payment channels for educational expenses.
• Execute University and third-party billing according to the annual calendar.
• Supervise and mentor staff to ensure high standards of customer service.
• Collaborate on policy development related to student account operations.
• Analyze processes and recommend improvements through technology.
• Ensure compliance with regulations related to student accounts.
• Resolve complex student account issues and quality assurance findings.
• Lead strategic projects for operational effectiveness.
• Promote a positive team culture and professional growth.

Requirements

• College or university degree in a related field.
• 7+ years of work experience in a related job discipline.
• Master’s degree preferred.
• Experience in student accounts or higher education financial operations.
• Knowledge of billing processes and regulatory compliance.
• Proven leadership and staff management abilities.
• Experience with ERP and third-party payment systems.
• Strong background in process improvement.
• Excellent communication skills.
• Commitment to exceptional service delivery.

Benefits

• Wide range of benefits programs and resources.
• Health, retirement, and paid time off.
• Professional development opportunities.
• Collaborative workplace environment.
• Flexible working conditions.