Data and Confirmation Specialist - Remote

Overview

The Data and Confirmation Specialist plays a vital role in supporting the Consumer CARE Team by ensuring accurate processing of customer data, validating product orders, and conducting Quality Assurance calls to evaluate customer experience.

In Short

• Monitor and triage multiple email inboxes for incoming customer data and inquiries.
• Confirm customer intent for product orders through outbound phone calls.
• Accurately document all interactions in the CRM system.
• Conduct Quality Assurance calls with consumers to gather feedback.
• Identify opportunities for improving processes and contribute ideas.
• Respond promptly and professionally to inbound inquiries.
• Ensure customer data is complete and up to date in all systems.
• Collaborate with internal teams for smooth handoffs.
• Exhibit warmth and empathy during customer interactions.
• Participate in special projects and support other departmental tasks.

Requirements

• Strong customer service skills with a demonstrated ability to manage diverse inquiries.
• High level of accuracy and attention to detail in data entry.
• Competency in Microsoft Office Suite (Outlook, Word, Excel).
• Experience with CRM systems (e.g., Salesforce or equivalent).
• Clear, concise written and verbal communication.
• Ability to work independently and in a remote setting.
• High school diploma or GED required.
• Preferred: Associate or bachelor’s degree in a related field.

Benefits

• Opportunity to work in a global medical products company.
• Supportive and dynamic work environment.
• Empowerment to drive change and improve customer lives.
• Potential for career growth and development.
• Engagement in meaningful work that impacts patient outcomes.