Training and Quality Assurance Manager - Remote

Overview

As a Training and Quality Assurance Manager at Underdog, you will lead the design and management of comprehensive training and quality assurance programs for Fraud & Payments Operations, driving team performance and operational excellence.

In Short

• Lead the design and management of training and QA programs.
• Build and mentor a high-performing team of trainers and QA specialists.
• Collaborate with leadership to set and monitor KPIs.
• Stay updated on learning and QA innovations.
• 3+ years of experience in training and QA.
• Expertise in designing and delivering training programs.
• Passion for mentoring and empowering others.
• Experience in Fraud and Payments or related industries is a plus.
• Strong knowledge of QA systems and metrics.
• Interest in learning/QA trends and innovations.

Requirements

• 3+ years of experience in training and quality assurance.
• Expertise in designing and delivering training programs.
• Experience with training and QA plans that support business goals.
• Ability to lead and inspire teams.
• Experience in Fraud and Payments or online sports betting is a plus.
• Qualification in training design or delivery.
• Strong knowledge of QA systems and metrics.
• Interest in learning/QA trends.

Benefits

• Unlimited PTO.
• 16 weeks of fully paid parental leave.
• $500 home office allowance.
• Connected virtual first culture.
• 5% 401k match, FSA, company paid health, dental, vision plans.