Enterprise Customer Success Manager - Remote

Overview

As an Enterprise Customer Success Manager, you will own the relationship with a book of business containing our most strategic customers and you will be responsible for adoption, retention, expansion and driving NRR within your book of business.

In Short

• Manage strategic and complex accounts with strong relationships.
• Maintain understanding of customer status and business requirements.
• Lead strategic program development for client success.
• Identify new revenue opportunities and drive engagement.
• Provide coaching and training to maximize customer value.
• Forecast at-risk customers and define retention strategies.
• Coordinate regular account reviews and produce reports.
• Document and drive success plans for each customer.
• Mentor team members to foster a customer-centric attitude.
• Handle complex requests with professionalism and urgency.

Requirements

• 8+ years in Customer Success or Account Management in B2B SaaS.
• 5+ years managing enterprise or strategic accounts.
• Experience with C-level executives to drive adoption and renewals.
• Excellent communication, negotiation, and presentation skills.
• Self-starter in a fast-paced SaaS environment.
• Proficient with Salesforce and Customer Success platforms.
• Strong organizational and strategic planning abilities.
• Ability to travel 25-30%.
• Bachelor’s degree preferred, relevant experience considered.

Benefits

• Eligible for commissions and employee equity.
• Participate in employee benefits plans.
• Work in a team-oriented environment.
• Focus on customer satisfaction and exceptional outcomes.
• Opportunities for professional growth and development.