Recruitment Manager - Mexico City (Hybrid) - Remote

Overview

As a Recruitment Manager at Umbrella BPO, you will lead our efforts to build a high-performing team in Mexico City. This leadership role requires strategic oversight of recruitment operations, deep knowledge of the local job market, and the ability to scale hiring efforts to meet client demands. You will work closely with stakeholders to implement recruitment strategies, ensure compliance, and foster an exceptional candidate experience.

In Short

• Develop and execute a comprehensive recruitment strategy to meet large-scale hiring goals in Mexico City.
• Lead and mentor the recruitment team to ensure successful delivery on hiring needs.
• Identify and leverage local recruitment channels, tools, and platforms to attract top talent.
• Oversee the end-to-end recruitment process, ensuring efficiency, timeliness, and quality of hires.
• Implement and manage applicant tracking systems (ATS) and reporting mechanisms to monitor recruitment performance.
• Build, train, and manage a high-performing recruitment team in Mexico City.
• Partner with leadership and clients to understand workforce planning and hiring needs.
• Champion Umbrella BPO’s employer brand, positioning the company as a top employer in Mexico City.
• Ensure all recruitment activities comply with local labor laws and company policies.
• Stay informed on emerging recruitment trends, tools, and best practices.

Requirements

• Professional fluency in Spanish and English.
• 5+ years of experience in recruitment, with at least 2 years in a management or leadership role.
• Proven success in scaling recruitment efforts in the Mexico City market, particularly for BPO or customer support roles.
• Strong knowledge of local labor laws, hiring practices, and market trends.
• Exceptional leadership and team management skills.
• Experience with applicant tracking systems (ATS) and data-driven recruitment strategies.
• Excellent communication, negotiation, and problem-solving skills.
• Bachelor’s Degree in Human Resources, Business Administration, or a related field (preferred).

Benefits

• Full-time (40 hours a week).
• Competitive salary and performance-based bonuses.
• Hybrid work model (remote with in-office requirements in Mexico City).
• Opportunities for professional development and career advancement.
• A supportive and collaborative company culture.