Customer Support Specialist - Remote

Overview

As a Customer Support Specialist at Umbrella BPO, you will play a crucial role in providing exceptional support to our clients and ensuring a positive customer experience.

In Short

• Provide prompt and efficient support to clients via phone, email, chat, or via client CRM software ie. Zendesk.
• Address customer inquiries, concerns, and issues with a high level of professionalism and customer satisfaction.
• Diagnose and resolve technical issues related to BPO processes and systems.
• Identify opportunities for process improvement and efficiency in customer support procedures.
• Maintain accurate and detailed records of customer interactions, technical issues, and resolutions.
• Communicate effectively with clients to understand their needs and expectations.
• Monitor and evaluate customer interactions to ensure service quality meets or exceeds company standards.
• Be able to adapt and adjust to what the business needs are.

Requirements

• Professional English fluency
• Minimum 3 years of experience in customer support, preferably in a BPO environment.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to handle confidential information with discretion.
• Bachelor's Degree (Nice to have)

Benefits

• This position may require occasional evening or weekend work to accommodate different time zones or meet project deadlines.