Enrollment Coach - Remote

Overview

The Enrollment Coach at UMass Global supports prospective students through their inquiry, application, and admission phases, utilizing a consultative sales approach to align the university's offerings with student goals.

In Short

• Support prospective students from inquiry to enrollment.
• Utilize consultative sales techniques to assist students.
• Maintain communication and provide personalized service.
• Advise on suitable programs based on student goals.
• Manage records in CRM systems.
• Collaborate with team members on recruitment efforts.
• Meet enrollment targets and performance metrics.
• Work flexible hours as needed.
• Participate in a dynamic and evolving work environment.
• Provide feedback and support to the enrollment team.

Requirements

• Bachelor’s degree or equivalent experience.
• 1 to 3 years in admissions, coaching, or sales.
• Exceptional interpersonal skills.
• Experience with CRM and record management.
• Strong communication skills, both written and verbal.
• Ability to work autonomously and prioritize tasks.
• High integrity and solution-oriented mindset.
• Familiarity with Microsoft Office Suite.
• Flexibility to adapt to changing environments.
• Willingness to accept and implement feedback.

Benefits

• Comprehensive healthcare plans.
• Flexible work schedules and remote opportunities.
• Generous vacation and sick time.
• Tuition discounts for employees and families.
• Life and disability insurance options.
• Retirement plan with employer contributions.
• Wellness programs and counseling support.
• Public Student Loan Forgiveness eligibility.
• Support for managing student debt.
• Year-round community wellness events.