Customer Support Specialist - Remote

Overview

UENI provides low-cost, easy solutions to help small businesses get online and grow their business. Our goal is to simplify what small businesses need to do to get more visibility, customer leads, and sales.

In Short

• Answer a variety of customer queries via different channels, including live chat, e-mail, and phone.
• Reach sales & retention targets to ensure the customer experience is maximized.
• Educate our growing customer base in the use of our tools and the technology that backs it up.
• Become an expert in every aspect of our products & be a true advocate for our customers.
• Collate and filter feedback from customers and make suggestions as to how we can improve our service and increase efficiency.
• Investigate technical issues and provide ideas for fixes.

Requirements

• Must be based in Central/South America.
• Strong communication skills.
• Ability to work in a fast-paced environment.
• Experience in customer support or sales is a plus.

Benefits

• Promotions and remuneration progression for top performers.
• Performance bonuses.
• 40 hours work week, Monday to Friday with one weekend every 4 weeks.