Remote Otter LogoRemoteOtter

Customer Support Specialist - Remote

Posted 18 weeks ago
Customer Service
Full Time
Central/South America

Overview

UENI provides low-cost, easy solutions to help small businesses get online and grow their business. Our goal is to simplify what small businesses need to do to get more visibility, customer leads, and sales.

In Short

  • Answer a variety of customer queries via different channels, including live chat, e-mail, and phone.
  • Reach sales & retention targets to ensure the customer experience is maximized.
  • Educate our growing customer base in the use of our tools and the technology that backs it up.
  • Become an expert in every aspect of our products & be a true advocate for our customers.
  • Collate and filter feedback from customers and make suggestions as to how we can improve our service and increase efficiency.
  • Investigate technical issues and provide ideas for fixes.

Requirements

  • Must be based in Central/South America.
  • Strong communication skills.
  • Ability to work in a fast-paced environment.
  • Experience in customer support or sales is a plus.

Benefits

  • Promotions and remuneration progression for top performers.
  • Performance bonuses.
  • 40 hours work week, Monday to Friday with one weekend every 4 weeks.
Ueni logo

Ueni

Ueni is a dynamic digital marketing company dedicated to helping small businesses thrive in a competitive landscape. With a focus on providing practical and cost-effective marketing solutions, Ueni empowers small business owners by offering services such as email marketing, social media management, and website optimization. The company values creativity, adaptability, and strong communication skills, fostering a collaborative environment where employees can grow and develop their careers. Ueni is committed to delivering exceptional customer experiences and continuously improving its marketing curriculum to meet the evolving needs of its clients.

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