Senior Product Manager, Retention, B2C - Remote

Overview

As a Senior Retention Product Manager focused on B2C, you will be responsible for building a holistic retention strategy for Udacity’s consumer business and executing against that strategy.

In Short

• Identify retention KPIs and operationalize metrics inspection to track business performance
• Develop and maintain a prioritized roadmap that supports customer retention and churn reduction
• Work closely with internal and external stakeholders to understand the customer experience and document key pain points and opportunities
• Manage dependencies by closely partnering with and influencing cross-functional stakeholders to align on program milestones and deliverables
• Define and develop product requirements and collaborate closely with engineering to develop and release them
• Effectively communicate the roadmap, product features, and release plans to senior leadership and get buy-in
• Build scalable organizational mechanisms that allow the cross-functional team to operate more efficiently, improve transparency, and be accountable to deadlines.
• Drive program launches and collaborate with business team to facilitate awareness and adoption of new features, and capture customer feedback

Requirements

• 4+ years of experience as a product manager
• Experience working on digital subscription products
• Demonstrated ability to effectively manage dependencies and complex projects
• Demonstrated ability to manage multiple sophisticated projects and competing priorities simultaneously
• Proven ability to identify, analyze, and solve ambiguous problems with extreme attention to detail on tight deadlines
• Track record of showing ownership over program lifecycle, managing all aspects of the program, and showing resilience in face of headwinds
• Demonstrated ability to successfully influence internal and external stakeholders
• Thrives in a high-energy, fast-paced environment where tactical and strategic initiatives are driven in parallel
• Experience deriving and presenting insights to business leaders
• Ability to have collaborative, technical discussions with engineers and understand technical tradeoffs

Benefits

• Flexible working hours
• Paid time off
• Comprehensive medical insurance coverage for you and your dependents
• Employee wellness resources and initiatives
• Quarterly wellness day off
• Personalised career development
• Unlimited access to Udacity Nanodegrees