Retention Customer Service Officer (Sales Experience) - Work From Home - Remote

Overview

The Retention Customer Service Officer is responsible for up-selling and cross-selling the company’s products and services to existing customers via telephone. This role involves both inbound and outbound calls, utilizing established systems and processes to achieve sales targets while maintaining excellent customer service.

In Short

• Up-sell and cross-sell products and services to existing customers through inbound and outbound telephone calls.
• Leverage the company’s systems and tools to meet sales targets within established service times.
• Follow up on leads generated on the website.
• Identify sales opportunities from existing client quotes within 4–6-week campaigns.
• Maintain accurate and detailed records of sales activities and customer interactions.
• Inform management of potential areas for growth in product, service, and education sales.
• Answer customer claims queries.

Requirements

• Previous experience in customer service or sales.
• Strong communication skills, both verbal and written.
• Ability to work independently and manage time effectively.
• Familiarity with CRM systems and practices.
• Ability to handle customer inquiries and resolve issues efficiently.

Benefits

• Work from home flexibility.
• Competitive salary and commission structure.
• Opportunities for career growth and development.
• Comprehensive training and support.
• Health and wellness benefits.