Accounts and Support Officer - Work from Home - Remote

Overview

The Accounts and Support Officer plays a crucial role in managing customer experience and financial operations from home, focusing on customer retention and financial analysis.

In Short

• Manage and optimise post-purchase email flows using Klaviyo.
• Plan and execute monthly Klaviyo campaigns.
• Create customer segmentation strategies.
• Provide solutions-oriented customer support.
• Identify friction points in the customer journey.
• Build and maintain SOPs and workflows.
• Analyse and report on monthly P&L and operational expenses.
• Develop inventory tracking systems.
• Maintain bookkeeping in Xero or QuickBooks.
• Provide monthly financial health reporting.

Requirements

• Experience with Klaviyo and customer support.
• Strong analytical skills for financial analysis.
• Proficiency in Xero or QuickBooks.
• Ability to create and manage SOPs.
• Excellent communication skills.
• Experience in forecasting and financial reporting.
• Knowledge of marketing performance metrics.
• Problem-solving mindset.

Benefits

• Work from home flexibility.
• Opportunity to impact customer experience.
• Collaborative team environment.
• Continuous learning and development opportunities.
• Competitive salary and benefits.