Supervisor, Billing Operations - Remote

Overview

Twilio is shaping the future of communications with innovative solutions, empowering developers worldwide while embracing a remote-first work culture.

In Short

• Lead and supervise an international team in billing operations.
• Ensure timely and accurate order processing and invoice generation.
• Handle internal and external customer inquiries and escalations.
• Review customer contracts for accuracy across systems.
• Execute SOX compliant month-end reconciliations.
• Support inquiries from auditors and tax consultants.
• Coordinate process implementations and system enhancements.
• Train new team members.
• Work collaboratively with global teams.
• Participate in flexible timezone meetings.

Requirements

• 5+ years experience in billing operations.
• Experience with Zuora and Salesforce.
• Supervisory experience in team settings.
• Excellent communication skills.
• Proficiency in Excel.
• Strong attention to detail.
• Ability to multitask in high volume environments.
• Independent issue identification and resolution skills.
• Collaborative working style.
• Flexibility for timezone meetings.

Benefits

• Competitive pay.
• Generous time off.
• Parental and wellness leave.
• Healthcare benefits.
• Retirement savings program.
• And more, varying by location.