Digital Sales Representative - Expansion - Remote

Overview

This position is needed to lead relationships within our Self Service customer base and Communications platform customers who consume our messaging, voice and email services. As our new Digital Sales Representative, you will be responsible for net new customer activations, transactional and solution selling, and closing deals within our Self Service account base.

In Short

• Manage and expand customer accounts within the Self Service segment.
• Own a book of business with the goal of protecting revenue and driving upsell and cross-sells.
• Execute programmable sales plays to consistently deliver strong revenue, gross margin, and gross profit results.
• Work cross-functionally with representatives from product, finance, support, and services teams to execute renewals and drive DBNE.
• Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce.
• Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn.
• Work closely with marketing teams to align on messaging and campaigns.
• Responsible for net new customer acquisition and driving new revenue for a specific territory.
• Understand the capabilities of Twilio’s communications API platform.
• Passionate about what you do and able to think outside of the box.

Requirements

• 2 years closing experience or 1+ years closing experience at a SaaS or CPaas company.
• Demonstrated track record of managing business forecasts and financial models.
• Comfortable working with business and highly technical leaders.
• Analytical account development strategy based on using data.
• Entrepreneurial mindset with appetite to define processes.
• Record of delivering revenue and gross profit results.
• Excellent verbal and written communication skills.

Benefits

• Competitive pay.
• Generous time off.
• Ample parental and wellness leave.
• Healthcare benefits.
• Retirement savings program.
• Eligible to participate in Twilio’s equity plan.
• Opportunity to earn commissions.