Part-Time Social Media Support Specialist - Remote

Overview

Join TripleTen as a Part-Time Social Media Support Specialist, where you will manage interactions across various social media channels and ensure effective communication between the audience and internal teams.

In Short

• Monitor and moderate comments on social media platforms.
• Engage with users and respond to inquiries professionally.
• Track engagement metrics and prepare reports.
• Create tickets in Jira for product team escalations.
• Monitor for potential social media crises.
• Work approximately 20 hours per week in a fully remote setup.
• Collaborate with a diverse global team.
• Utilize tools like Miro, Notion, and Google Workspace.
• Complete a test assignment as part of the application.
• Submit resumes in English.

Requirements

• Strong understanding of major social media platforms.
• Excellent written communication skills.
• Familiarity with UTM parameters and analytics tools.
• Experience with Jira or similar systems is a plus.
• Ability to multitask in a fast-paced environment.
• Customer service or moderation experience preferred.

Benefits

• Compensation in USD.
• Fully remote and part-time collaboration.
• Diverse, global team experience.
• Use of digital collaboration tools.