Head of Customer Support LATAM - Remote

Overview

TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack Development, Quality Assurance (QA) and Data Analytics.

In Short

• Lead and manage a Customer Support Stream.
• Foster a culture of operational excellence within the team.
• Ensure high-quality first touch with clients.
• Drive solution-oriented approaches for client issues.
• Establish and refine best-practice processes.
• Monitor KPIs and provide feedback.
• Inspire and coach the team.
• Conduct performance reviews and mentor team members.
• Lead recruitment efforts for the department.
• 100% remote collaboration with a convenient schedule.

Requirements

• Bachelor's degree in Operations, Business Management, IT, or related field.
• 3+ years of experience in customer support or operations management.
• Strong experience in managing client-facing teams.
• Proven ability to develop teams focused on performance improvement.
• Excellent operational skills and track record of optimizing procedures.
• Strong negotiation and conflict resolution skills.
• Proactive mindset with strong analytical abilities.
• Experience with CRM and customer support tools.
• Fluency in English and Spanish.

Benefits

• 100% remote collaboration.
• Convenient schedule for LATAM team management.
• Professional development in an international team.
• A comfortable digital office using modern tools.
• Diverse team spread across the US, LatAm, and more.