Customer Support Lead LATAM - Remote

Overview

TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack Development, Quality Assurance (QA) and Data Analytics.

In Short

• Lead and manage a Customer Support Stream (client requests).
• Foster a culture of operational excellence, ownership, and continuous improvement within the team.
• Ensure the first touch with a client is of the highest quality.
• Drive a solution-oriented approach for every client issue.
• Establish and refine best-practice processes and procedures.
• Monitor KPIs and performance metrics for each team.
• Inspire and coach the team to excel.
• Conduct performance reviews and mentor team members.
• Lead recruitment efforts to fit operational goals.
• Implement operational checks to identify early signs of problems.

Requirements

• Bachelor's degree in Operations, Business Management, IT, or a related field.
• 3+ years of experience in customer support or operations management.
• Strong experience in handling client-facing teams.
• Proven ability to manage and develop teams.
• Excellent operational skills and track record of optimizing procedures.
• Strong negotiation and conflict resolution skills.
• A proactive mindset with strong analytical abilities.
• Experience with CRM and customer support tools (e.g., Hubspot).
• Fluency in English and Spanish.

Benefits

• 100% remote collaboration.
• Convenient schedule to manage LATAM team.
• Professional development in an international team.
• A comfortable digital office using modern tools.
• Diverse and tight-knit team spread out across the US, LatAm, and more!