Customer Retention Specialist (Spanish) - Remote

Overview

As a Customer Retention Specialist at TripleTen, you will focus on managing refunds and drop-out cases, ensuring customer satisfaction and retention through effective communication and problem-solving.

In Short

• Work with REFUNDS and DROP OUT cases.
• Reach out to customers promptly, following SLA standards.
• Assign dedicated managers for customer communication.
• Log case details in the CRM system.
• Document solutions in Hubspot and communicate via Jira.
• Maintain high communication standards.
• Refine communication skills based on feedback.
• Ensure information exchange between departments.
• Must be fluent in English and Spanish.
• Experience in sales and customer retention is required.

Requirements

• Advanced English (+B2) and Spanish (C2).
• High listening skills and attention to detail.
• Excellent argumentation and conviction skills.
• Experience in the sales sector and retention.
• Strong problem-solving abilities.
• Ability to handle objections and emotions.
• Understanding of the EdTech industry.

Benefits

• 100% remote collaboration.
• 600 USD gross per month + bonuses based on KPIs.
• 5/2 schedule (Mon - Fri 10:00 - 19:00 CT).
• Professional development within an international team.
• Access to modern digital collaboration tools.
• Diverse team spread across the US, Israel, and LatAm.