Remote Otter LogoRemoteOtter

VIP Manager - Remote

Posted 10 hours ago
Sales / Business
Full Time
Worldwide

Overview

The VIP Manager will oversee portfolio-wide VIP operations, ensuring consistent service standards and proactive engagement for high-value players.

In Short

  • Lead VIP operations across the portfolio.
  • Serve as an advocate for VIP players.
  • Drive retention and re-engagement strategies.
  • Collaborate with Customer Support for elevated service standards.
  • Influence revenue growth through targeted outreach.
  • Monitor and report on VIP KPIs.
  • Work closely with the DTC team for consistent VIP experiences.
  • 5+ years of experience required.
  • Strong analytical mindset needed.
  • Excellent cross-functional communication skills.

Requirements

  • 5+ years of experience managing VIP programs.
  • Strong understanding of retention and loyalty strategies.
  • Experience with concierge-level service.
  • Familiarity with DTC and loyalty ecosystems.
  • Analytical skills to track VIP KPIs.
  • Strong communication skills.

Benefits

  • 25 days paid holiday plus bank holidays.
  • Hybrid working model with 20 days remote work.
  • Regular company events and rewards.
  • Private medical cover.
  • Life & Critical illness cover.
  • Family forming support.
  • Employee Assistance Program.
  • Sport compensation benefits.
  • Meal and transport vouchers.
  • English & Spanish classes offered.
  • Continuous professional development opportunities.
Tripledot logo

Tripledot

Tripledot Studios is a leading mobile games studio founded by industry veterans from renowned companies like King, Peak Games, Facebook, and Product Madness. With a workforce of 500, the studio is headquartered in London and has additional offices in Warsaw, Barcelona, Minsk, Jakarta, and Melbourne. Recognized for its rapid growth, Tripledot was awarded the Fastest Growing Business in Europe by the Financial Times in 2022 and has won multiple accolades, including Tech Growth Business of the Year in 2021 and 2023, and Best Mobile Developer in 2023. The studio specializes in casual mobile gaming and is known for its innovative and inclusive work environment, where team members are encouraged to contribute ideas. The Zephyr Mobile team, part of Tripledot since May 2024, has achieved significant success in the mobile puzzle games genre, with over 100 million installations of their games.

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