Remote Otter LogoRemoteOtter

VIP Manager - Remote

Posted Yesterday
Customer Service
Full Time
USA
$110,000 - $125,000/year

Overview

The VIP Manager at Tripledot will oversee VIP operations, ensuring high-quality engagement and support for our most valuable players, driving retention and satisfaction across our gaming portfolio.

In Short

  • Lead VIP operations and lifecycle engagement for high-value players.
  • Advocate for VIP players' needs and expectations.
  • Identify opportunities for retention and loyalty enhancement.
  • Collaborate with studios and Customer Support for elevated service.
  • Monitor and report on VIP KPIs related to retention and revenue.
  • Work closely with the DTC team on loyalty systems.
  • Drive measurable revenue growth through targeted engagement strategies.
  • Ensure consistent service standards across studios.

Requirements

  • 5+ years of experience in VIP or high-value customer programs.
  • Strong understanding of retention and loyalty strategies.
  • Experience in high-touch customer support programs.
  • Familiarity with DTC and loyalty ecosystems.
  • Analytical mindset with KPI tracking ability.
  • Excellent cross-functional communication skills.

Benefits

  • Flexible Discretionary Time Off policy.
  • Remote-First Working policy.
  • Generous 401k match and competitive salaries.
  • Comprehensive Medical, Dental, and Vision coverage.
  • Employee Assistance Program for support.
  • Continuous opportunities for professional development.
  • Family-friendly culture with generous parental leave.
  • Regular company events to celebrate achievements.
Tripledot logo

Tripledot

Tripledot Studios is a leading mobile games studio founded by industry veterans from renowned companies like King, Peak Games, Facebook, and Product Madness. With a workforce of 500, the studio is headquartered in London and has additional offices in Warsaw, Barcelona, Minsk, Jakarta, and Melbourne. Recognized for its rapid growth, Tripledot was awarded the Fastest Growing Business in Europe by the Financial Times in 2022 and has won multiple accolades, including Tech Growth Business of the Year in 2021 and 2023, and Best Mobile Developer in 2023. The studio specializes in casual mobile gaming and is known for its innovative and inclusive work environment, where team members are encouraged to contribute ideas. The Zephyr Mobile team, part of Tripledot since May 2024, has achieved significant success in the mobile puzzle games genre, with over 100 million installations of their games.

Share This Job!

Save This Job!

Similar Jobs:

N.C

VIP Manager - Remote

NEMESIS CORPORATION

53 weeks ago

Join a dynamic team as a VIP Manager to manage and develop VIP relationships in the iGaming industry.

Worldwide
Full-time
Customer Service
8000EUR/month
RISK logo

VIP CRM Manager - Remote

RISK

34 weeks ago

The VIP CRM Manager will manage promotions and enhance customer satisfaction through effective CRM strategies.

Ukraine
Full-time
Sales / Business
Rhino Entertainment Group logo

VIP Manager - Canada - Remote

Rhino Entertainment Group

27 weeks ago

Rhino Entertainment is seeking a VIP Manager to enhance customer engagement and manage relationships with high-value players in Canada.

Quebec, Canada
Full-time
Customer Service

T.P

Manager - Remote

The Personal

29 weeks ago

The Manager role at Desjardins focuses on team leadership and strategic development in a diverse and inclusive environment.

Canada
Full-time
Management

C.C

Manager - Remote

Central Church

58 weeks ago

Join Central Church as a Human Resources Manager to oversee HR functions and create a positive work environment.

United States
Full-time
Human Resources
USD65 - USD90/hour