Senior User Researcher – B2B - Remote

Overview

As a Senior User Researcher on the B2B team, you’ll play a critical role in shaping how Viator serves its global network of travel partners.

In Short

• Lead generative and evaluative research to influence product strategy.
• Collaborate with cross-functional teams including Product, Design, Engineering, Marketing, and Analytics.
• Design and lead impactful user research across the partner journey.
• Uncover insights about different types of partners.
• Translate complex partner needs into clear, actionable insights.
• Guide teams in interpreting research findings.
• Mentor others in research best practices.
• Partner with analytics and product ops to triangulate data.

Requirements

• 5+ years of experience in user research, ideally in B2B contexts.
• Experience with technically sophisticated users.
• Strong command of qualitative and mixed-methods research approaches.
• Ability to manage multiple stakeholders.
• Comfortable navigating ambiguity.
• Experience working in agile product teams.

Benefits

• Competitive compensation packages.
• Remote-friendly approach to collaboration.
• Flexible schedule for work-life balance.
• Donation matching for charitable contributions.
• Tuition assistance for career development.
• Lifestyle benefit for personal spending.
• Travel perks and discounts.
• Employee assistance program.
• Health benefits with competitive premiums.