Customer Service Representative - Remote

Overview

The Customer Service Representative (CSR) plays a pivotal role in the continuing development and evolution of a best-in-class servicing department. Reporting to the Customer Service Manager, a CSR is someone who loves talking to and helping people, a creative thinking who is able to assist and service a variety of insurance products, and someone who looks to proactively solve any issues. The CSR will provide information on a variety of complex customer service issues regarding different P&C products to help grow agency retention and build customer loyalty.

In Short

• Assist all existing and potential agency clients across a wide variety of servicing needs via phone, email, and SMS in a prompt and friendly manner.
• Correctly interpret and analyze insurance policies, cancellations, reinstatements, endorsements, reports, and other insurance-related documents to make data driven decisions.
• Collaborate across teams to deliver the best resolution and the highest levels of customer satisfaction.
• Navigate dozens of insurers' products and agent portals to efficiently and effectively service clients.
• Utilize complicated, evolving software, such as our CRM and in-house comp rater.

Requirements

• Two to three years of P&C Insurance experience and actively hold a Property and Casualty or Personal Lines license.
• Outstanding written and verbal communication, strong interpersonal skills, and the ability to maintain appropriate levels of confidentiality.
• A proven history of personal initiative, efficiency, attention to detail, multi-tasking, and performing quality work within deadlines with or without supervision.
• Comfort with ambiguity and ability to adapt quickly to changes.
• Ability to see issues as opportunities and propose creative solutions.
• Superior computer fluency and ability to learn new systems quickly.

Benefits

• Base salary starting at $47.5k - automatic increase to $50k after 3 months!
• Uncapped bonuses for up-selling and cross-selling insurance products.
• Earn 4% commission of total written premiums, no cap!
• Bonuses available for putting in extra hours.
• Regular contests and incentive programs to earn more.
• Unlimited vacation time.
• 100% employer-paid Platinum-tier health insurance for employee, 65% for dependents.
• Flexible Spending Accounts (FSAs).
• 401(k) retirement savings plan.
• Bonuses and equity opportunities.
• Budget for home office equipment.